Privacy Policy
Effective Date: 15 April 2026
Last Updated: 27 May 2026
Table of Contents
1. WHO WE ARE
SolarQuote.ae (“we”, “our”, or “us”) is an independent solar provider matching platform operating in Dubai, United Arab Emirates. We connect residents and businesses looking for solar energy solutions with DEWA-certified solar installers. We are a lead generation and matching service, not a solar installation company.
2. WHAT THIS POLICY COVERS
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (solarquote.ae) and use our quote matching service. It also outlines your rights regarding your personal data under applicable United Arab Emirates (UAE) data protection laws.
3. WHAT DATA WE COLLECT
When you use our service, we collect the following types of information:
- Contact Information: Your full name, email address, and mobile phone number (including WhatsApp-capable numbers).
- Property Details: Property type (villa, commercial, etc.), ownership status, roof construction, roof measurement, and shadow patterns.
- Energy Usage: Your estimated monthly DEWA electricity bill.
- Location Data: Your community/area in Dubai, Makani number (optional), or Google Maps link (optional).
- Preferences: Your priorities for going solar (e.g., lowest cost, battery backup) and preferred contact times/methods.
- Communication Preferences: Authorization status for WhatsApp notification delivery.
- Technical Data: IP address, browser type, device information, and usage data collected automatically via cookies and tracking technologies including the Meta Pixel.
4. WHY WE COLLECT THIS DATA
| Data Type | Purpose | Legal Basis |
|---|---|---|
| Contact Information | To allow matched installers to send you quotes and contact you via email, phone, or WhatsApp. | Consent / Performance of a Contract |
| Property & Energy Data | To calculate estimated savings and match you with the right providers. | Consent / Legitimate Interest |
| Location Data | To verify serviceability and allow installers to perform remote roof assessments. | Consent |
| WhatsApp Communication | To send you quote confirmations, installer match notifications, and status updates via WhatsApp, where you have explicitly opted in. | Consent |
| Technical & Pixel Data | To ensure website functionality, security, analyze user behavior, and measure targeted Meta advertising where approved. | Legitimate Interest / Consent |
7. HOW LONG WE KEEP YOUR DATA
| Data Category | Retention Period |
|---|---|
| Quote Request Data | 12 months from submission, to assist with follow-ups and quality control. |
| WhatsApp Opt-In Records | Retained for as long as you remain opted in, plus 12 months after opt-out for compliance purposes. |
| Meta Pixel / Advertising Data | As per Meta’s data retention policies. See Meta’s Privacy Policy for details. |
| Analytics Data | Aggregated and kept indefinitely for historical reporting. |
8. DATA SECURITY
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes SSL/TLS encryption for data in transit and secure, access-controlled databases for data at rest. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
9. YOUR RIGHTS
Under UAE data protection regulations, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion:Request the deletion of your personal data (“right to be forgotten”).
- Withdraw Consent: Withdraw your consent for us to process your data at any time, including opting out of WhatsApp communications or advertising cookies.
- Opt Out of WhatsApp Messages: Stop receiving WhatsApp communications at any time by replying STOP or contacting us at info@solarquote.ae.
- Opt Out of Meta Advertising: Manage your Meta ad preferences directly at facebook.com/ads/preferences.
To exercise any of these rights, please contact us using the details in Section 12.
10. CHILDREN'S PRIVACY
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information immediately.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the “Last Updated” date.
12. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:
Email: info@solarquote.ae
13. GOVERNING LAW
This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Dubai. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of Dubai.